Avraham N. (Avi) Kluger, Ph.D.,

Organizational Behavior & Human Resource Management
The Jerusalem School of Business Administration
The Hebrew University of Jerusalem -- Mt. Scopus
Jerusalem 91905 ISRAEL
Co-chair, Department of management
Academic Director,
EMBA in Integrative Management
Phone: +972-2-5881009
E-mail: Avraham.Kluger@huji.ac.il
My question: Can we do better?
My answer: Listen

Many scholars gave the same answer (e.g., Carl Rogers). Yet, I
would like to understand the processes triggered by a manager
who listens, why people listen poorly, and what intervention really
improve listening.

Updated October 2014